Reference

How link gengtoto Protects Your Personal Data

Your personal information — from your account registration details to every transaction you make through DANA, OVO, GoPay or QRIS — is handled under a clear, documented privacy…

Encrypted account dataDANA, OVO, GoPay, QRIS transaction privacyData retained only as long as neededYour right to request deletion24/7 privacy support channel
link gengtoto How link gengtoto Protects Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

Whether you want to review the data we hold on your account, correct an error in your profile, or submit a deletion request, our privacy support team is reachable around the clock. Indonesian accounts — including those from Bandung and other regions — can raise privacy queries through live chat, email or WhatsApp, seven days a week. We aim to acknowledge every privacy request within one business day and resolve straightforward cases within five.

Team online

Live Chat

Start a live chat session directly from your account dashboard, available every day including weekends. Our privacy agents respond within minutes during peak hours and within 30 minutes overnight.

Email Privacy Request

Send a written privacy request to our dedicated privacy inbox. Include your registered email and the specific action you need — access, correction or deletion — and we will respond within one business day.

WhatsApp Support

Reach us on WhatsApp for quick privacy queries about your account data or transaction records tied to DANA, OVO, GoPay or QRIS. Available 24 hours, seven days a week for Indonesia accounts.

DATA HANDLING STANDARDS

Six Ways We Safeguard Your Information

Privacy protection at link gengtoto is not a single setting — it is a set of operational practices applied at every layer of your account, from the moment you register to the…

End-to-End Encryption

Every piece of data transmitted between your device and our servers — including payment details for DANA, OVO, GoPay and QRIS — is encrypted in transit using current TLS standards, so third parties cannot intercept it.

Cookie Policy Transparency

We use session cookies to keep you logged in and analytics cookies to understand how you navigate your account. You can manage cookie preferences from your account settings page at any time without losing your session data.

Account Access Controls

Two-step verification is available for all accounts and strongly recommended. If we detect a login from an unrecognised device or IP range, we flag the session and prompt re-authentication before any withdrawal can proceed.

Retention and Deletion

We keep your account data only for as long as required by applicable financial and legal obligations. Once those periods expire, records are deleted from active systems and removed from backup archives on a rolling schedule.

Third-Party Data Sharing Limits

We share your data with payment processors like DANA and OVO solely to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties — ever, under any circumstances.

Your Right to Request Changes

Submit a written request through live chat, email or WhatsApp to access, correct or delete your personal data. Where local law permits, we will process your request within five business days and confirm completion in writing.

Common Questions About Your Privacy at link gengtoto

The questions below come from real account holders who wanted to understand exactly how their data is handled — from what we collect at registration to how they can have records removed. If your question is not here, our privacy support team is available around the clock through live chat or email.

We collect your name, email address, phone number and the payment method details you use — DANA, OVO, GoPay or QRIS. We also record device and session data automatically to protect your account from unauthorised access.

Transaction records for DANA, OVO, GoPay and QRIS deposits and withdrawals are stored in encrypted databases. These records are retained only for the period required by applicable financial regulations, after which they are permanently deleted.

Yes. Submit a data access request through our live chat or privacy email. Where local law permits, we will compile and send you a summary of all account data we hold within five business days of receiving your request.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — strictly to complete your transactions. We do not sell or rent personal information to marketers, data brokers or any unrelated third party.

Contact our privacy team via live chat, email or WhatsApp with your registered email and a clear deletion request. We will process it within five business days where local law permits, and confirm in writing once completed.

We use session cookies for login continuity and analytics cookies to understand account navigation patterns. You can review and adjust your cookie preferences at any time from the settings section inside your account dashboard.

Two-step verification is available for all accounts. If a login attempt comes from an unrecognised device or location, we flag it immediately and require re-authentication before any account action — including withdrawal — can proceed.